Warranties & Returns
Bokkies on Bikes Online Store is committed to selling the best performance riding products available and we're always interested in receiving input from our valued customers. All products as seen on the Bokkies on Bikes Online Store are warranted by the associated brands warranty policy against any defects in materials and workmanship. As riders, we know that our products are subject to severe conditions and stress. If you experience a problem with one of our products we want to know about it.
We kindly request you return your product to us, along with your original sales receipt. We offer warranty inspection on all our products via our distribution agents . All products sent to us for warranty inspection should have a return authorisation number (RA#) sent with prepaid freight. You will need to call us directly or email us to receive a RA number. We will then evaluate your claim and either repair, replace, or return the product based on our findings.
Please include a copy of your sales receipt and a letter of explanation for the return or exchange. The item/s must be packaged so that the retail packaging is protected. All merchandise must be returned within 30 days of Invoice date for exchange or full refund in the original form of payment. Any return of merchandise not within 30 days, missing packaging or labels will be subject to a 20% restocking fee.
If you need further assistance with your claim, you may contact us directly.
*CRASH DAMAGE IS NOT COVERED BY WARRANTY*
How do I return or exchange an item?
Unwashed, unworn and unused merchandise may be returned within 30 days after purchase for an exchange or refund. The merchandise may not be damaged, scratched, dirty or even slightly used as it will not be accepted as re-saleable. It must include the original packaging material and tags.
We will only refund shipping charges if we sent the wrong item or the item sent was defective. If you are making an exchange because you would like a different size, style or colour, you will be charged for shipping on your exchange.
All merchandise sold on sale is final and cannot be returned unless it is damaged before collection or we sent the wrong item.